PASSWORD/USERNAME PROBLEMS?

We recently upgraded to a faster, more reliable server.  This change, unfortunately, has affected some of our members.  You may find that your password is not allowing you into the Members Area.  Here is how to fix the problem:

FOR ONLINE & MAIL-ORDER PURCHASES:
If you purchased our manual online, we may need to simply "refresh" your password.  Simply email us and we will refresh it for you.  IMPORTANT:  We will need your name, the email address that you originally registered with, and the approximate date of purchase.... otherwise we can't find your membership information!

FOR FIRST-TIME USERS:

If you're getting a message denying you access to our online manual, usually this is because you are not entering your username and password correctly.  Make certain that you enter your username and password EXACTLY as they were sent to you!  The letters are case-sensitive, so capitalize (or don't capitalize) each letter accordingly, exactly as they appear.  Also, do not add any extra spaces or "copy and paste" your username/password.

 

PLEASE NOTE!!!
We answer all of our customer emails.  If you do not hear back from us, it's usually because our email correspondence has been blocked by your mail server.  We especially have this problem quite a bit with AOL accounts!  If you write us two or three times and do not get a response, we suggest that you write us under a different email account (for example, a free Hotmail or Yahoo account).